Nordstreet is a crowdfunding platform. Crowdfunding is a model of investing money and raising funds, where investments are made by many individuals.

The Nordstreet crowdfunding platform finances various business loans as collateral for existing real estate. It is an alternative way to get loans for small and medium-sized businesses, as well as possible refinancing of existing loans or a loan for starting a business. This type of financing also opens up the possibility of investing in business loans selected by specialists. Anyone can invest the desired amount of money in selected business loans from just 100 €.

We would like to emphasize and be pleased that UAB Nordstreet is included in the Public List of Operators of Concentrated Financing Platforms administered by the Bank of Lithuania. Bank of Lithuania Consumer and Financial Market Participant Dispute Resolution Procedure.

Crowdfunding is a model of investment and fundraising where investments are provided by a number of single individuals. Crowdfunding significantly simplifies the investment process, provides an opportunity to choose an investment project and receive a higher return on investment.

If you are looking to invest (even if it is only a small amount), the ,,NordStreet"  platform offers one of the most promising investment areas – real estate. Main reasons to invest via ,,NordStreet" :

• Here you will find only thoroughly vetted projects assessed by our RE experts.
• You can start investing from EUR 100.
• Borrowers guarantee repayment of the project investments by pledge of property, which makes investment risk lower than normal.
• The average return on investment can be as high as 11 percent.

All projects are carefully assessed by the „NordStreet“ team and our advisers. We take into consideration both the project owner’s credit history and rating, the project itself, and evaluate the business plan and payback opportunities, etc.

The fees applied by the Nordstreet crowdfunding platform are published in the pricelist.

Nordstreet is included in the Public List of Crowdfunding Platform Operators administered by the Bank of Lithuania. The „NordStreet“ crowdfunding platform is supervised by the Bank of Lithuania, thus the latter has also approved the platform’s business continuity plan. Its purpose is to protect the investors in the event of the company’s bankruptcy. The plan identifies the main risks and the action plan to execute if „NordStreet“ operations were to be suspended.

In this case, the following key actions have been identified:

•      Suspension of the release of new loans.
•      Transfer of loan administration to a temporary administrator.
•       Pursuant to public procurement, the temporary administrator would sell the loan portfolio to another operator which would continue the administration of settlement with the investors.

Investing on the ,,NordStreet"  crowdfunding platform is permitted to natural persons who have reached the age of majority and all legal entities. 

The minimum investment amount is 100 euros.

There are only 3 steps and less than 10 minutes between registration and your first investment!

In order to start investing, you need to log in to your NORDSTREET account and:

• Fill in your personal information in the "Profile" section
• Go through the identification and verification procedure
• Fill in the Investor Questionnaire

NS PAY functionality is integrated into the NORDSTREET platform, which means you don't have to separately open an account elsewhere.

After logging in to your NORDSTREET account, you will need to go through the 3 steps required to establish and confirm your identity. After that's done, the NS PAY e-wallet will be opened automatically, which you will be able to manage by logging in to your NORDSTREET account.

NORDSTREET focuses on the convenience and safety of its customers. At the same time, we must comply with legal requirements and implement the "Know your customer" (KYC) principle in our activities, i.e. identify and confirm the identity of the investor.

Identification and updating your information usually takes up to 5 minutes. For identification you will need:

• Your identity document: Passport or ID card

• Device with a camera (mobile phone, laptop)

Video instructions on how to complete the identification can be found here:

• Identification from a mobile device

• Identification from a computer

It is important to mention that there should be no other people in the frame during identification, and the room should be well lit.

This is a legal requirement for your identification as a user. We are obligated not to use this data for any other purposes.

If you did not receive a reset link, e-mail us at support[eta]nordstreet.com and we will send it to you.

Yes, you can open an account in Nordstreet on behalf of the company. 

You can invest a minimum of EUR 100 in each crowdfunding project on the ,,NordStreet"  platform. There is no maximum restriction on the investment amount and number of funding projects.

Next to every crowdfunding RE (Real Estate) project, you will find information on its developers, capital type, risk group, loan repayment term, estimated return on investment, etc. We recommend considering all information provided on a project before making your investment choice.

The LTV indicator provided next to each crowdfunding project shows the loan amount to pledged property value ratio. The lower the indicator, the lower the investment risk, as in a case of non-repayment of the loan, the value of property sold will be higher than the loan. A lower LTV indicator means lower risk of not recovering the investments if property prices drop due to a crisis.

1. You must register on the Nordstreet platform before you can invest.
2. After registering and logging in, you must establish and confirm your identity (thanks to 3 steps).
3. After identification, the system will automatically open your personal e-wallet, which you can fill in and manage by logging in to your Nordstreet account;
4. On the Nordstreet platform, select a real estate investment project or other loan, click "Invest", enter the desired amount and confirm the investment.
5. The funds in your personal NS PAY e-wallet will be used to invest in the Nordstreet platform: the platform will reserve the amount of your choice in the NS PAY account.
6. Once the full amount required for the project has been collected and all the loan collateral has been received, the reserved amount will be deducted from your NS PAY e-wallet. From that moment, interest will start to accrue.

After logging in to „NordStreet“ crowdfunding platform, in your Investor Profile in the section My Investments you will always be able to find a project information summary. Full information is available under the project. We will also notify you as an investor on all updates and additional information by e-mail.

The interest on the Loan Amount shall be calculated from and including the date of disbursement of the Loan Amount to the Borrower's account (or accounts) as notified by the Borrower to the Operator in writing prior to the disbursement of the Loan Amount.

The interest rate indicated next to each „NordStreet“ crowdfunding project is an annual rate. Thus, if during a period of 12 months the estimated rate of return on the loan is 12 percent, this means that the monthly interest rate is 1 percent (12 / 12 = 1). For example, if you invest EUR 1,000 in a project with a 12 percent annual rate of return, then each month’s interest will comprise EUR 10 (EUR 1000 x (12/12/100) = 10).

When the borrower makes a payment, the funds will be distributed among all investors in proportion to the amount invested. If the amount received is insufficient to cover the full payment, the share of investments and interest will be allocated to the investors in proportion to the invested amount. For example, if your investment comprises 3 percent of the total project amount, you will receive 3 percent of the interest amount transferred by the borrower. In this case, upon receipt of funds from the borrower who delayed payments, first, the default charges due to the investors will be deducted, then the interest.

Unless otherwise indicated in the loan repayment schedule provided next to the project, your interest will be paid on a monthly basis, while the principal amount invested will be repaid at the end of the project (each project has a specified duration – 12, 24 months, etc.).

Important information for Lithuanian residents

If you invest as an Individual, the interest earned is included in Class B income, which you must declare and pay 15% PIT (personal income tax) on that income. This tax must be paid by Lithuanian residents themselves on the total amount of interest received during the tax period, which exceeds € 500, i.e. when the total amount of interest received during the tax period exceeds EUR 500, the amount exceeding EUR 500 is taxed at the rate of 15%.

For the past calendar years, Nordstreet will provide the State Tax Inspectorate with the necessary data on the interest you have received during the calendar year.

When paying penalties / interest to Lithuanian residents, Nordstreet will deduct and pay 15% PIT to the STI budget.

Important information for foreign residents

Interest paid to foreign resident individuals is classified as Class A income and will be subject to personal income tax (PIT) deducted and paid by Nordstreet.

For this reason, foreign residents will automatically be charged 15% personal income tax before paying interest, which will be transferred to the State Tax Inspectorate (STI).

No PIT is required for the payment of penalties / interest to foreign residents.

The most common reasons for unsuccessful investment:

• Lack of funds in the account

• Technical Problems

If you can't invest - try another device and / or browser. We recommend our investors to use the Chrome browser. If the problem persists - be sure to let us know by fulfilling the form.

The „NordStreet“ platform is an intermediary between the investor and the project owner, offering a range of carefully selected projects of the highest creditworthiness; however, the investor shall assume all possible risks: risk of full or partial loss of funds allocated for funding (capital); absence of potential profit and financial liquidity risks.

However, these scenarios are highly improbable. „NordStreet“, acting as the creditors’ representative, will ensure repayment of investments: whenever necessary, transfer of property pledged by the project owner may be initiated and other measures may be taken to ensure repayment of an investment.

If the necessary investments are not collected, the project will not be funded. „Nordstreet“ does not have access to your funds; until confirmation of the project, the amount invested will simply be reserved on your „NS PAY“ account. If the project is not confirmed, the reservation will be cancelled and the money will remain on your account.

In this case, „NordStreet“ will initiate the loan recovery procedure. If your money is not repaid, the property pledged by the borrower will be sold to return money to the investors.

The „NordStreet“ crowdfunding platform is supervised by the Bank of Lithuania, thus the latter has also approved the platform’s business continuity plan. Its purpose is to protect the investors in the event of the company’s bankruptcy. The plan identifies the main risks and the action plan to execute if „NordStreet“ operations were to be suspended.

In this case, the following key actions have been identified:

• Suspension of the release of new loans.
• Transfer of loan administration to a temporary administrator.
• Pursuant to public procurement, the temporary administrator would sell the loan portfolio to another operator which would continue the administration of settlement with the investors.
  

Protection of the funds invested is achieved by means of such guarantees of performance of the loan obligations as the pledge of immovable property, personal surety, etc. These measures are specified next to each investment project individually and may differ from project to project.

The operator actively communicates with the borrowers and in case of delays helps and advises to cover the payments as soon as possible. The most common reasons for delays are the lack of planning skills of borrowers, unforeseen circumstances and lack of working capital.

In the case of late payment, compensatory interest equal to 0.2% is calculated to each investor for each day of delay. Compensation is calculated on the amount of late payment.

A settlement agreement can be used as a convenient tool for regulating debt recovery - the creditor, in order to avoid a long forced debt collection process, during which the debtor has tools to bypass debt repayment or postpone it for a long time, can grant certain concessions to the debtor, for example, waive part of the late interest or set a more favorable debt repayment schedule for the borrower and thus ensure the possibility of recovering the debt faster. There are situations when the quick recovery of a part of the debt prevents the recovery of the entire debt, because the debtor can no longer continue business activities and earn enough to repay the entire amount of the debt. In such cases, a compromise can be found to change the debt repayment schedule, which ensures the implementation of the interests of all participants in the debt relationship.

1. If the borrower delays payments by 40 or more days, the repayment of the loan shall be managed by „NordStreet“ (see question 5.2.).
   
2. If payment is delayed by 40 or more days, „NordStreet“ will transfer the borrower’s data to the debt collection company. It will initiate a pre-trial recovery of the debt. Debt recovery can be carried out in two stages – primary and secondary, the differences of which are discussed in question 5.3.1.
   
3. If the borrower fails to make the payment, evades communication, otherwise avoids contact or fails to respond to the actions of collection companies, „NordStreet“ will immediately terminate the agreement concluded with this borrower. Commonly, the agreements with an insolvent borrower will be terminated after 7-8 failures to provide payments. In this case, the borrower will be notified about the termination of the agreement, a detailed procedure of the debt repayment, and in accordance with the requirements of the Law on Credit, the borrower will be granted an additional period of two weeks to make the delayed payment. If the borrower fails to perform the demanded actions, relevant documents will be passed on to a lawyer, who will initiate legal debt recovery proceedings.
   
4. Following the award of the loan, „NordStreet“ will contact a judicial officer. Enforced recovery will be initiated after a judicial officer accepts the enforcement documents issued by the court. The recovery time of investments depends on the actual financial position of the debtor at the time of enforced recovery, i.e. the debtor’s income, its stability, passiveness and availability of assets, which could be subject to encumbrance. Taking the above into account, a payment plan will be drawn up, according to which you will be able to recover your investments.
   

In this case, loan repayment will be managed by „NordStreet“.

Borrowers always receive a reminder message about an upcoming payment deadline. If the payment is not made on the date specified, the customer will receive an automatic reminder call. During the call, the reasons for delay will be established and an exact amount due will be indicated. The borrower will be reminded that in the event of delayed payments, he/she will be obliged to pay penalty charges and his/her personal data will be published in the system of Creditinfo Lietuva credit bureau.

The aim of „NordStreet“ is to inform the borrowers about possible consequences and encourage them to make payments within a reasonable time. A customer delaying any payments will receive SMS messages, e-mails and phone calls. If the parties fail to come to an agreement, i.e. the borrower does not make the payment, he/she will receive a warning of transfer of this information to a debt collection company and its publication on the Creditinfo database.

If the Borrower delays payment for a period of 40-45 days, „NordStreet“ will transfer the debt recovery process to debt collection companies. At the same time, in order to make sure that the customer does not assume any more financial obligations, information regarding the debt will be published in the database of Creditinfo.

The „NordStreet“ crowdfunding platform cooperates with three debt collection companies. Two of them are involved in the first, and one – in the second debt administration stage.

Primary recovery

The duration of this stage is commonly 3 or more months, counting from the moment of transfer of the debtor to a debt collection company. If at the moment of debt administration the debtor is solvent and complies with the debt repayment schedule approved by the debt collection company, the debt will not be passed on for the secondary recovery and will be managed by the same company until the end.

Secondary recovery 

The secondary recovery will be initiated, when during the primary stage, the debt collection company is unable to reach agreement on the payments and/or the debtor fails to settle within a period of 90 days. The secondary recovery is always executed by a specialised debt collection company.

Once the customer repays the debts, the recovery actions will the suspended and the customer will be asked to follow the previously established payment schedule.

The status of primary and secondary debt recovery and all actions involving investors will be displayed in real time. You can see:

• the payment agreement;
• attempts to renew the agreement;
• restored contacts;
• additional actions initiated

The status of investments and the meaning of each will be provided in the personal account of each investor. Relevant information and information on the debt recovery actions, their commencement or completion, will be both made available on your „NordStreet“ account and sent to you by e-mail.

Legal recovery is a measure of last resort which is used if, during the pre-trial procedure, the debtor ignores attempts at communicationand evades their obligations and responsibilities.

Duration of legal recovery

This recovery procedure takes up to 6 months. In exceptional cases, for example, where it is impossible to serve the procedural court documents to a debtor or where the debtor raises objections against the claim lodged, legal recovery may take a longer period of time.

Information on the transfer of the debt matters to a court, termination of the agreement with the debtor, etc., will be provided to investors by e-mail. Following the award of the debt and transfer of a debtor to the judicial officers, this information will also become available in the investor’s personal account – such loans are marked in red.

The legal recovery procedure is organised and its costs are borne by „NordStreet“.

Investment may be requested, i.e. applied for, by any legal entity. When selecting the projects, we assess the creditworthiness of their owners and companies, and the project’s business plan; we also try to ensure that the LTV (Loan-to-Value) indicator does not exceed 75 percent.

The „NordStreet“ crowdfunding platform allows funding of promising RE projects with a loan period from 1 to 36 months and an LTV (Loan-to-Value) indicator no higher than 75 percent.

At this time, only legal entities, i.e. companies, may apply for RE investment via the „NordStreet“ crowdfunding platform.

The amount required for the project can be collected within 2 weeks or sooner, depending on the attractiveness of your project to the investors.

The project will not be funded and the funds allocated will remain in the investors’ accounts.

The collected investments will be transferred to the project owner’s account after the documents on the guarantees of performance obligations (pledge of property, etc.) have been provided.

The investment repayment period and other loan conditions are confirmed by a mutually concluded agreement. The investments may be repaid upon expiration of at least one half of the loan period; meanwhile, penalty charges will be imposed on delayed payments. In any event, for individual changes of the payment schedule or other conditions of the agreement, please contact us personally at info@nordstreet.com.

The Borrower undertakes to use the Loan amount exclusively for the purpose of using the Loan, which is specified in the Special Conditions. Upon receipt of the Operator's written request, the Borrower undertakes to immediately provide the Operator with the requested information and documents justifying the use of the Loan amount.

We invite you to get acquainted with the "General Terms and Conditions of the Loan Agreement".

If you cannot repay the loan at this moment, but you are willing to cooperate and find a solution, please contact us, and we will discuss the refinancing of the loan (at mid-term) or the possibility to postpone payment of interest. Otherwise, „NordStreet“ will be forced to initiate subrogation and sale of pledged property in order to repay the funds to the investors.

Who can use the program?

The program is open to both business and private Nordstreet investors who have created an account on the Nordstreet platform and performed identification and has an active NS PAY e-wallet. Participation in the referral program is free and unlimited.

How does it work?

Below you will find a special link created for you that you can place on your website and / or social networks or invite friends directly to join the Nordstreet investor community. When a new user clicks on your special link and signs up and successfully invests, you will see your earned bonus in your account. The bonus is paid once a month to your NS PAY e-wallet account.

Terms & conditions

• If your invited friend registers and successfully invests 100 € and more in the selected project - you will receive a 30€ bonus for the recommendation. Your invited friend also will receive a 30€ bonus. 
• The invited friend must be a new Nordstreet user, which means they didn't have to have an account on the site before
• The bonus is calculated when an invited friend invests in the selected project within 30 days after registration. If the invited friend invests later - no bonus will be calculated.
• The received bonus is valid for 70 days. If payment is not made within that number (the account is not linked to NS PAY e-wallet) - the bonus will be canceled.
• The bonus is only transferred to the NS PAY e-wallet linked to the Nordstreet account.
• After successfully investing EUR 100 or more in the selected project, within 1 month from the start of the Project Implementation. (30 calendar days) the bonus will be paid out.
• 15% PIT (Personal income tax) is deducted from natural persons who resident in Lithuania and paid to the STI (State Tax Inspectorate).
• The invited friend must access the Nordstreet website via a special personal link generated in your account.
• The bonus is valid only for investing in the Primary Market.
• Nordstreet is not liable if the invited person misuses the invitation link and as a result the system fails to identify the prize recipient.
• Nordstreet is not liable if the third-party plug-in system fails to identify the recipient of the bonus due to the cookie settings of the invitee's cookies and / or advertising restrictions.

A cashback bonus means that the bonus amount specifically assigned to that code is returned to you as a percentage of the amount you have invested. For example, you received a 1% bonus code and invested € 100 in a project. In this case, € 1 will be returned to your NS PAY e-wallet. 

Terms and conditions

• The bonus is activated by entering a special code during the investment.
• The bonus is only transferred to the NS PAY e-wallet linked to the Nordstreet account.
• The code is valid for one transaction.
• The code is valid for the intended project.
• The bonus is paid out within 30 days of the loan being disbursed to the borrower and the project being declared "In Progress".
• Upon cancellation of the loan, the bonus code is canceled.
• For natural persons who are residents of Lithuania, 15% of the GPM is deducted and paid by the Operator to the STI.
  
• The amount paid by the bonus code to legal entities already includes VAT.
• The bonus is valid only for investing in the PRIMARY market.
• The bonus is not valid when extending / transferring an investment, buying / selling an investment on the secondary market.
• Nordstreet is not responsible if a person forgets to enter a discount code or enters an incorrect code.

Secondary market shall mean the functionality (system) in the Platform through which the Investors may transfer the available Rights of Recourse to other Investors (or purchase from other Investors, as appropriate).

Investments acquired on the secondary market are subject to the same conditions as all primary market investments.

The seller's earnings consist of interest and default, minus or plus the loss / earnings on the sale of the investment and minus the Nordstreet administration fee.

The buyer’s earnings consist of the remaining unpaid interest on the project minus or plus the difference between the sale price of the investment and the investment.

Estimated earnings are the amount that the buyer will earn if the borrower repays the loan according to the pre-agreed terms of the loan. The borrower can repay the loan by the above deadline, in which case the buyer's return will be paid for the actual period and will be lower than planned. Also, the borrower may be late in paying interest, so in the event of interest, the buyer's earnings may increase.

The buyer is not charged for the use of the secondary market. The Seller is subject to a 2% transaction administration fee paid to the Operator.

Automatic Investment Function - a functionality offered to the Users on the Platform, which allows to pre-select the Investment Criteria published on the Platform acceptable to the Users and to automatically finance the Borrower's Applications submitted on the Platform on the basis of such choice.

By using the Automatic Investment function, the User undertakes to comply with the Terms of Use and the terms of the Loan Agreement and the Terms of Automatic Investment. "

osi sąlygų ir Paskolos sutarties sąlygų bei Automatinio investavimo sąlygų.

This functionality is free of charge.

Automated investing is an additional functionality that does not limit your other actions on the platform. You can still invest manually.

You can easily change your auto investment settings at any time. Go to the Auto Invest Activation page, where you can change the settings and choose the ones you like or delete the existing Auto Invest strategy.

Your money will be distributed according to the size of the investment you entered on the Automatic Investment activation page. Your investments will be reserved in loans that meet your criteria.

The amount entered in this column is the limit that the system can use when investing in eligible projects. When this balance is exhausted, it can be replenished and increased / decreased. It is important to note that balance is another criterion set in the system. The platform does not freeze money until eligible projects appear.

In order for the automatic investment functionality to work, your NS PAY account must have sufficient funds. Another reason is that the projects did not meet the established criteria or the amount of project funding was too small and the funding was collected too quickly. If you notice any technical problems, please inform us by e-mail. email: info@nordstreet.com

No, if you leave the field blank it will be treated as an irrelevant value and only the selected criteria will be considered.

UAB NS PAY is a platform payment operator licensed by the Bank of Lithuania, thanks to which payments are made on the platform. NS PAY also helps to implement the "Know your customer" program.

NS PAY functionality is integrated into the NORDSTREET platform, which means you don't have to separately open an account elsewhere.

When new customers log in to their NORDSTREET account, they will need to go through the 3 steps required to establish and confirm their identity. After 3 steps, the NS PAY e-wallet will be opened automatically, which you will be able to manage by logging in to your NORDSTREET account. 

Funds, when the account top-up is made via online banking, are credited to your wallet immediately after the payment is made. The maximum amount allowed for one top-up via e-banking is EUR 15,000.

Funds, when the account top-up is made via SEPA transfer, are credited to your e-wallet several times a day.

Preliminary crediting of funds is performed (on work days):

• 10:00-11:00
• 12:00-13:00
• 15:00-16:00
• 17:00-18:00

We will inform you about the crediting of funds by e-mail.  

Top-up of NS Pay e-wallet is free of charge. Except for those cases, if e-wallet top-up is made using SWIFT (i.e. not SEPA) payment. See NS Pay fees for more details.

In order to withdraw your funds from the platform's e-wallet to your personal bank account, you must first link them. You can do this by topping up your e-wallet via online banking (minimum amount - 50 Eur) or via bank (SEPA) transfer (minimum amount - 1 Eur). Once this is done, your bank account will be automatically displayed next to the "withdraw from e-wallet" section.

Important! It can take 24 hours to 36 hours from the withdrawal of funds from the e-wallet to the crediting of funds to your account in other financial institution. Payments are made only on weekdays. 

Fees, applicable to withdraw of funds are indicated in NS Pay description of fees(valid from 2024-03-01)

When you transfer the money into NS PAY  account, an electronic equivalent of cash used for transfers is created (i.e. electronic money are issued). This means that your money are protected by keeping them in a separate account at one of the banks, registered in Lithuania, independent of NS PAY funds.  This system guarantees that, in the event of bankruptcy of NS PAY, all funds will immediately be returned. 

You can contact NS Pay or submit a complaint via general email info@nspay.lt.  

1. How to open e-wallet in NS Pay?

NS PAY functionality is integrated into the NORDSTREET platform, which means you don't have to separately open an account elsewhere.

Registration is carried out on the Nordstreet platform: https://nordstreet.com/register

2.What to do if the identification process was interrupted / stopped?

If identification process has stopped, we recommend to pay attention to whether the following criteria are met:

• Is the room where you take photos of your ID and face well lit;
• Are there any other people near you who would enter the field of the camera;
• Is the identity document you are using for identification valid;
• Are you an official representative of a legal entity (when identification is performed by a legal person).

Try to re-identify using another device or browser.

If you still face any difficulties, place contact us by filling in request form, by email info@nordstreet.com or by customer support phone. 

3. How long does the submitted information verification take?

Verification of submitted information usually takes up to 48 hours (on workdays).

If you noticed that the verification of the information you provided takes longer, please contact us by customer service contacts. 

4. What should I do if I am a user of the Nordstreet platform, created an account before November 15, 2021, and used Paysera account for making payments?

As the payment operator changed from Paysera to NS Pay from 11/15/2021, Nordstreet platform users must re-identify in order to use the services in full scope.

For existing customers who have already completed part of the steps, the system can ask you to complete and provide only the missing information.

Without identification, existing investments will be serviced, but new investments will not be allowed. 

5. What actions need to be done when I am the heir of the funds?

It is necessary to submit a death certificate (or similar document) and copies of inheritance documents to customer service contacts in order to take over free funds in the e-wallet. 

6. How to close e-wallet in NS Pay?

You can close the e-wallet by submiting free form request to info@nspay.lt.

More about e-wallet closing in payment service agreement. 

1. What to do if you have topped up your account, but your account is still not displayed in the "withdrawal from e-wallet" section?

Most common reasons, why Your bank account number is not displayed next to the "withdraw from e-wallet" section:

• E-wallet was topped from other persons account;
• Name and/or surname mismatch (for example: surname change after marriage).

If you still face any difficulties, place contact us by filling in request form, by email info@nordstreet.com or by customer support phone. 

2. How to cancel a payment transaction?

If you wish to cancel an outgoing payment transaction, this can only be done if such transfer have not yet been sent from NS Pay.

You can submit a free-form request to customer service contacts. After receiving the request, we will carry out an individual assessment on the possibility of canceling the payment in order of priority. There is no fee for this procedure. 

3. Are there any e-wallet limits?

Investor e-wallets are subject to an annual withdrawal limit in order to protect funds from fraud.

The limit for a natural person is EUR 20,000

The limit for a legal entity is EUR 100,000

To change the limit, please submit a free-form request by e-mail kyc@nordstreet.com.  

4. How can you get an e-wallet statement?

The account statement is available after logging into your personal account on the Nordstreet platform, under the menu section "Account statement". 

5. Where can I see the payments initiated by me and/or the platform?

You can see the payments initiated by you and/or the platform by logging into your personal account on the Nordstreet platform, in the menu section "Account statement".

If You need additional information on payment transaction tracking, You can submit a free-form request to customer service contacts. After receiving the request, we will carry out an individual assessment on the possibility of information provision. There is no fee for this procedure. 

1. How and when is the Customer Questionnaire updated? 

By following the requirements established in legal acts, we ask you to periodically update the Customer questionnaire. The frequency of the update depends on various circumstances, e.g. possible risks of money laundering and terrorist financing. When you need to update your profile, you will see a "Please update your details" button in your profile. 

2. On what basis does NS Pay request information about the origin of funds / assets, positions held, etc.?

We ask for such data so that we can better understand the origin of the funds in the client's e-wallet, as well as whether the transactions performed correspond with the income received. This helps us get to know our customers better and makes it easier to ensure the safety of our customers' funds.

Such a duty is established for NS Pay according to the Money Laundering and Terrorist Financing Prevention Law of the Republic of Lithuania. 

3. What documents confirming the origin (source) of funds / assets can be submitted?

• Ordinary business activities - annual financial statements for the previous two years. 
• Personal savings from income - a bank statement proving the salary transferred by the employer and an employment contract; a bank statement proving income if the person is self-employed; other documents that may be required depending on the situation, such as annual declarations. 
• Sale of assets - a contract of sale and a bank statement proving the proceeds of the sale of assets; other documents that may be required depending on the situation. 
• Inheritance - documents confirming the acceptance of the inheritance and a bank statement on the amounts received; other documents that may be required depending on the situation. 
• Loan - a loan agreement and a bank statement confirming the received funds of the loan. 
• Dividends - the company's annual report confirming the company's profit and a bank statement proving the payment of dividends, or the decision to pay dividends. 
• Gift - a gift agreement and a bank statement proving the receipt of the gift; other documents that may be required depending on the situation. 
• Other - please describe another source of funding and attach appropriate supporting documents.  

4. I have already submitted information about myself to other state companies - the State Tax Inspectorate, the State Company Register Center, etc. Why can't NS Pay get the information it needs from them? 

Legislation obliges NS Pay, as a licensed financial institution, to obtain the necessary information directly from its customers. The information held by the aforementioned institutions can be used as an additional source of data when checking the information provided by You. 

5. What is ultimate beneficial owner?

The ultimate beneficial owner (UBO) in a legal entity is understood as a natural person who, directly or indirectly, with more than 25% of shares, contributions and/or votes in a legal entity, controls it as owner.

A legal entity registered in Lithuania must disclose information about its beneficiaries in the RC JANGIS subsystem. 

6. What is PEP (politically exposed person)?

The concept of politically exposed person is specified in legislation, which states that politically exposed person is a natural person, who presently occupy or in the recent 12 months have held an important public position in any state and/or international or foreign state institutions, and his close family members (the spouse, the person with whom partnership has been registered (hereinafter – the cohabitant), parents, brothers, sisters, children, children’s spouses and children’s cohabitants) or his close associates (a natural person who participates in the same legal entity or an organization not having legal personality, or maintains any other business relationship with the person who presently occupy or have held an important public position; a natural person who has sole beneficial ownership of the legal entity or an organization not having legal personality which has been set up or is operating for the de facto financial or any other private benefit of the person who presently occupy or have held an important public position).

Information on politically exposed persons is collected as required by the Republic of Lithuania Law on the Prevention of Money Laundering and Terrorist Financing. 

7. What to do, if my name or surname has changed?

Please submit a free form application and a new valid identity document by email kyc@nordstreet.com.  

8. I received a message to update my personal document, how can I do it?

Acceptable document options:

• ID card (both sides);
• Passport;
• Residency permit (both sides).

Options to submit new document:

• Send new valid identity document by email kyc@nordstreet.com.
• Upload new valid identity document in Nordstreet user platform.
• Upload new valid identity document in Dokobit platform (https://www.dokobit.com/lt/), siging with e signature. Add our email address kyc@nordstreet.com, indicating a participant, with type “view only” so that we could see uploaded document. If desired, you can send us a message by activating the appropriate setting and filling in the message box. 

9. What can happen if I do not answer the NS Pay inquiry or provide incorrect information?

Please be informed that in accordance with Article 18 of the Law on the Prevention of Money Laundering and Terrorist Financing of the Republic of Lithuania, refusal to provide the requested information may result in our refusal to perform financial operations, as well as partial or complete termination/refusal to start/continue business relations. In this case, NS Pay will not be liable for your outstanding or improperly fulfilled obligations. 

1. How is my personal data handled when using NS Pay?

Personal data is processed in accordance with the General Data Protection Regulation and NS Pay's privacy policy. 

2. How does NS Pay ensure data security? 

Information about customers (identity data, accounts, investments, etc.) and their transactions received by NS Pay when providing financial services under the respective agreement is considered a secret and is protected in accordance with Republic of Lithuania legislation.

According to the Payment Services Agreement, the login data of the customer and/or his representative to the System, other information entered during the authentication of the customer and/or the customer's representative are considered confidential information, therefore the customer undertakes to protect this information, not to create conditions for third parties to find out about it, to inform NS Pay or the platform immediately upon finding out or suspecting that third parties have access to this information or otherwise find out about it. 

1. How to recognize fraud cases?

Most common fraud cases:

• Theft of data by sending e-mails - sending fraudulent emails aims to trick a person into revealing confidential information or installing malware on their computer. This is often done by creating a fraudulent website, email or text message. We recommend that you carefully assess the sender's address and the content of the email.
• Investment fraud is a term that encompasses a wide range of disinformation used by fraudsters to lure investors into making investment decisions about products that are worthless or don't even exist. In all cases, it is advisable to ask for more information and research the company or product you are considering investing in.
• Attempting to use another person's account - when the aim is to gain access to a third person's account and then make unauthorized payments. We encourage you to protect your e-mail, password and do not disclose them to other persons, always check the website address when connecting to the platform. 

2. What to do, in case you suspect you are a victim of fraud?

If you suspect that you have been a victim of fraud:

• immediately inform NS Pay or the Platform about what happened via customer support contacts;
• contact the police.